Q: Why is there a password for the website?
A: We're preparing for the launch :)
Q: What are the two numbers you typically post next to the size of the item?
A: Pit to Pit x Length as seen below. We include these because a majority of the pieces are secondhand and may have shrunk overtime so the size depicted on the tag may not be accurate to the current era.
Q: How do I get a piece?
A: I'll announce when we do drops, typically they are on Friday at 3PM PST but may change. I will be trying to increase the amount of pieces I release as time goes on to meet the demand. Our releases can be found on the "Custom Release" tab on our website.
Q: Why don't I see any custom pieces on the website?
A: Typically after a release they are the first to sell out. Once a piece sells out we remove it from the page in order to free up space for remaining inventory.
Q: How long does shipping take?
A: Orders will be shipped the following week, typically on Monday-Wednesday after a Friday release. Shipping time varies between 2-4 days depending on your location. International shipments via DHL typically take 7-12 days after they've been picked up.
Q: Do you accept returns or cancellations?
A: We do not accept returns on customized pieces or order cancellations after an order has been placed.
Q: Do you do customs?
A: Not currently, my workload is a bit much right now but as time goes on I might consider it.
Q: Who pays for international customs fee?
A: The buyer is responsible for the customs fee associated with the item purchased.
There's probably more questions I haven't answered but I can't think of any right now, I'll add on to this as time goes on. I do want to say I'm super appreciative of ya'll for the support you've been showing.
Business Inquires: DefectiveGarments@gmail.com