Q: Why is there a password for the website?

A: We're preparing for the launch :)

Q: What are the two numbers you typically post next to the size of the item?

A: Pit to Pit x Length as seen below. We include these because a majority of the pieces are secondhand and may have shrunk overtime so the size depicted on the tag may not be accurate to the current era.

 

Q: How do I get a piece?

A: I'll announce when we do drops, typically they are on Friday at 3PM PST but may change. I will be trying to increase the amount of pieces I release as time goes on to meet the demand. Our releases can be found on the "Custom Release" tab on our website. 

Q: Why don't I see any custom pieces on the website?

A: Typically after a release they are the first to sell out. Once a piece sells out we remove it from the page in order to free up space for remaining inventory.

Q: How long does shipping take?

A: Orders will be shipped the following week, typically on Monday-Wednesday after a Friday release. Shipping time varies between 2-4 days depending on your location. International shipments via DHL typically take 7-12 days after they've been picked up.

Q: Do you accept returns or cancellations?

A: We do not accept returns on customized pieces or order cancellations after an order has been placed.

Q: Do you do customs?

A: Not currently, my workload is a bit much right now but as time goes on I might consider it. 

Q: Who pays for international customs fee?

A: The buyer is responsible for the customs fee associated with the item purchased.

There's probably more questions I haven't answered but I can't think of any right now, I'll add on to this as time goes on. I do want to say I'm super appreciative of ya'll for the support you've been showing. 

 

Business Inquires: DefectiveGarments@gmail.com